Leadership & Management Skills

Leadership & Management Skills
Duration: 60 Hours

Target Audience:

• Employees who lead without a Title
• Senior and experienced employees who would like to develop into managerial responsibility
• Newly promoted managers
• Managers who would like to develop into a more senior supervisory role
• Senior supervisors who would like to refresh and develop their skills

Training Aims & Objective:
• To provide supervisors with the necessary knowledge, skills and behaviours to increase their effectiveness in their current roles
• To equip supervisors with the managerial skills necessary for them to adapt to changing demands
• To improve succession planning to enable managers to fulfil their potential within the company
• Understand how to structure supervision to meet your own and your employees’ needs and build a productive relationship
• Understand the different and interrelated nature of supervision, coaching and feedback
• Explore common supervision problems and dilemmas and practice their resolution

Methods used for training:
1. PPT
2. Videos
3. Case Studies
4. Games and Activities
5. Role Plays and group discussions

Course Contents:

Leadership
• Vision, roles and responsibilities of an inspirational leader
• Leading VS Managing
• Qualities and skills required
• Different leadership styles and steps to adapt to different situations
• Overcoming the challenges of leadership

Setting Objectives and Targets
• Where are you now and where do you want to be, by when?
• Plan and actions required to achieve these objectives
• Monitoring and measuring

Team Building & Motivation
• Roles and responsibilities of individuals in the team
• Building a strong team which delivers results
• Steps to build a team
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

• Factors which motivate you and others
• Increasing motivation to improve individual performance
• Management skills required to motivate individuals and teams

Delegation
• The delegation process
• River banking – The risks and how to avoid it
• Benefits of effective delegation.
• Roadblocks to the delegation and how to overcome them.
• When? What? And to whom is it ok to delegate tasks?

Conflict Management
• Understanding the ingredients and roots of conflict within an organisation
• Steps to resolve a conflict
1. Analyzing a conflict
2. Determining Management Strategy
3. Pre-negotiation
4. Negotiation
5. Post Negotiation

Assertiveness
• Characteristics and skills of assertiveness
• Handling difficult people with confidence
• Responding appropriately to aggressive, assertive and passive people

Coaching & Feedback
• Importance and functions of coaching
• Providing positive feedback
• Guidelines for constructive feedback
• Giving feedback and receiving criticism constructively

Communication Skills
• Structure simple messages using appropriate language and delivery
• Active Listening to ensure mutual understanding
• Generate productive and open discussions to solve problems
• Overcome the barriers of communication

Time and Stress Management
• Prioritizing and organising work according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy to avoid burnout